Intern: Procurement and Supply Chain Management

M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

The successful candidate will join a dynamic and highly skilled Claims Team.

The successful candidate will report directly to the Executive Director: Claims.

Job Purpose

The Intern will support the effective management of the claims supply chain by monitoring repairer performance, enforcing rate card compliance, tracking rebates, and enhancing the overall customer journey.

The role is focused on ensuring that customers receive priority service, optimal turnaround times, and the best possible pricing, while supporting cost control and supplier optimisation initiatives.

Key Responsibilities

Customer Journey Monitoring

• Track and monitor repair turnaround times and service delivery
• Identify service delays, gaps, and customer impact points
• Ensure customers are prioritised throughout the repair lifecycle
• Escalate service issues to relevant stakeholders

Rate Card Monitoring & Pricing Compliance

• Monitor adherence to agreed supplier and repairer rate cards
• Validate invoices against approved pricing structures
• Identify overcharges, discrepancies, and non-compliance
• Maintain records of pricing deviations and support corrective actions

Cost Management & Savings

• Analyse repair costs and supplier spend trends
• Identify cost-saving opportunities and inefficiencies
• Support initiatives aimed at reducing claims costs
• Assist in monitoring cost performance against budgets

Rebate Tracking & Recovery

• Track and manage supplier rebate agreements
• Ensure timely and accurate submission of rebate claims
• Labour Rate negotiations
• Monitor cost savings
• Reconcile rebate payments against expected values
• Maintain records to ensure full financial benefit is realised

Supplier & Repairer Performance Management

• Analyse performance of repairers across city hubs and remote areas
• Identify high-performing, cost-effective suppliers
• Highlight underperforming or non-compliant repairers
• Support optimisation of the approved supplier panel

Reporting & Administration

• • Rate card compliance
  • Supplier performance
  • Cost savings and leakage
• Maintain accurate tracking tools and databases
• Support governance and SLA compliance processes

Key Performance Indicators (KPIs)

• Rate card compliance and reduction in pricing deviations
• Improvement in repair turnaround times
• Accuracy and value of rebates recovered
• Identification and implementation of cost-saving opportunities
• Supplier performance and service quality metrics
• Quality and timeliness of reporting

Qualifications & Experience

• • BCOM Supply Chain Management
  • BCom Logistics
  • BCom Finance / Accounting
  • Batchelor of Commerce
• Exposure to supply chain and data analysis is advantageous

Skills & Competencies

Technical Skills

• Strong numerical and analytical ability
• Proficiency in Microsoft Excel (data tracking, basic analysis)
• Ability to interpret pricing structures and rate cards
• Attention to detail and accuracy

Behavioural Competencies

• Strong attention to detail and problem-solving skills
• Good organisational and time management abilities
• Ability to work independently and as part of a team
• Strong communication and reporting skills
• Customer-centric mindset

Key Attributes

• High level of integrity and accountability
• Proactive and results-driven
• Curious and analytical mindset
• Willingness to learn and develop within a supply chain environment