Specialist: Operational Support (Service Enablement)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.

Experience

Min

• National Senior Certificate (Grade12)
• 3–4 years’ experience in a servicing or fast-paced operational environment
• Exposure to operations environment and/or operational reporting environments
• Experience using Microsoft Excel (at least intermediate level)
• Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives
• Exposure to analytical responsibilities, including interpreting data and providing actionable insights
• Proven ability to contribute to or support continuous improvement and operational change initiatives

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Business Management

Knowledge

Min

The business environment in the context of service providers.

Client Engagement and Support policies and procedures

Operational support: dialler software, including technical knowledge of business support systems

Ideal

Understanding of Capitec Bank's internal environment and processes

National Credit Act (NCA)

Regulations relating to predictive diallers

Contact centre software tools

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.