Monitoring & Tracking Clerk

Job Purpose

The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Hollard Risk Service’s client vehicles.

Key Responsibilities

• Vehicle tracking and monitoring on multiple systems.
• Delivering extraordinary customer service as well as conscious about our customers and their vehicle safety.
• Accurate and timeous communication and follow through on all events & calls received.
• Receive calls on the emergency call and update the emergency call register spreadsheet
• Ensure all administrative and shift duties are accurate and complete.
• Excellent listener, able to analyse and interpret information.
• Capacity to instil an ethic of quality and consistency in self and others
• Be responsible for ensuring effective customer liaison interactions and dispute resolution.