Customer Support Agent

About The Role

We are looking for a Customer Support Agent to join our team and provide exceptional service to our customers across multiple communication channels. The ideal candidate is customer-focused, an excellent communicator, and experienced in handling both live chat and phone support.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Resolve customer issues efficiently while maintaining a high level of professionalism.
• Manage and prioritize support tickets using Zendesk.
• Collaborate with team members through Slack and other internal communication tools.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain a strong understanding of company products, services, and policies.
• Meet customer satisfaction and response-time targets.

Requirements

• Minimum of 2 years of Customer support or Customer Service Experience.
• Experience providing support through both live chat and phone channels.
• Proficient in using Slack for internal communication.
• Hands-on experience with Zendesk.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills with the ability to build positive relationships with customers and team members.
• Ability to handle difficult conversations professionally and with empathy.
• Strong teamwork and collaboration skills.

What We Offer

• Competitive salary.
• Supportive and collaborative team environment.
• Opportunities for professional growth and development.

If you are passionate about helping customers and have the skills and experience we're looking for, we'd love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.