Warehouse Specialist : Settlement & Customer Disputes

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Warehouse Specialist : Settlement & Customer Disputes, to join the Midrand team at CCBA. The role will report to the Country Lead Warehouse Services.

CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose

To lead and standardise customer settlement and dispute management processes across CCBSA warehouses by driving governance, operational excellence, risk management, process optimisation and capability development. The role ensures efficient dispute resolution, strengthens financial controls, improves customer experience, delivers actionable business insights and enhances organisational performance through continuous improvement and cross-functional collaboration.