Project Manager / CSR (French Speaking)

You will manage the full order cycle for promotional product clients. You coordinate quotes, production, artwork and shipping while keeping customers informed at every step. This role suits someone organised, client-focused and comfortable with high order volumes.

Requirements

Fluent in English and French (written and spoken) Strong organisational skills; able to prioritise across multiple active orders Client service experience, preferably in a product, print or promotional environment Comfortable working in a fast-paced, deadline-driven setting Detail-oriented with good follow-through

Responsibilities

Quoting and Orders Build accurate quotes across the full product range Create and manage orders from placement through to delivery Monitor production status, timelines and shipping; follow up proactively Handle high order volumes without dropping detail Client Communication Advise clients on product specs, customisation options and limitations Respond to client queries by phone and email in both English and French Provide clear updates throughout the order lifecycle Artwork and Production Submit and track artwork requests Liaise with suppliers and production teams to resolve issues early Team Collaboration Work closely with the Team Leader on large orders and escalations Flag risks early and communicate clearly across the team

Core Focus Areas

Fluent in English and French (written and spoken)