Support Specialist: DSD

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide comprehensive product s upport to Capitec Bank Business Support Center (BSC) and various external service providers , promptly addressing and resolving advanced and complex technical and product queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve complex technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
• M entor junior team members and new incumbents , sharing insights and best practices to strengthen the overall team's technical capabilities.

Experience

Min:

• 2 - 3 Years proven experience in providing technical support to departments dealing with client queries
• Ideally have understanding and working experience of SQL to look up and correlate databases
• Escalation processing, Isolation and Problem solving
• Report writing
• Provides feedback daily to junior and senior management levels

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• Certification in SQL Programming
• A relevant tertiary qualification in Information Technology

Knowledge

Min

Must have working knowledge of:

• IT systems development processes
• Formal report writing
• Trend Analysis
• S-track

Ideal Working Knowledge Of

• Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices)
• Previous experience working with ELK stack and Kibana, Jira
• SQL, proven experience (basic)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Problem solving skills
• Attention to Detail
• SQL Skills

Conditions of Employment

• Clear criminal and credit record
• Contactable via own mobile phone

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.