Meetings Coordinator

London or East Grinstead based

Role Outline

James McKenzie Wills Ltd are looking to strengthen the Central Reservation department with the appointment of a Meetings Coordinator. Working closely with the Team Leader and the rest of the team, the newly appointed Coordinator will be directly responsible for booking client meetings in Consultants’ diaries – being the first point of contact for answering booking queries and requests from our clients as well as staff.

Key Responsibilities

• Booking F2F and Phone meetings
• Managing meeting cancellations
• Rescheduling meetings between consultants
• Send Meeting Room details to clients on day of meeting
• Book / chase meeting rooms with companies
• Book and email to confirm Roadshows
• Plan and book regional meetings
• Book home visits
• Email consultants for assistance with regionals/travel
• Source best rates for hotel accommodation / trains
• Google – planning regional routes / mileage / accommodation / company addresses etc
• Phone clients to reschedule / chase / confirm availability
• Take phone calls
• Updating CRM
• Updating online booking system
• Weekly stats and report

Desired Skills

• Excellent interpersonal & organisational skills
• Excellent verbal and written communication skills
• Excellent knowledge of MS Office and ability to learn new software quickly
• Able to work independently as well as a part of the team
• Able to prioritise workload well
• Working to deadlines and SLAs
• Great attention to detail
• Using own initiative
• Experience in booking regional travel within the UK