Technician (Desktop and Infrastructure Support)

Recruiter

Fair Cape Dairies

Job Ref

Technician (Desktop ..

Date posted

Friday, July 10, 2026

Location

Cape Town, South Africa

Salary

Package on offer is negotiable depending on qualification and experience

SUMMARY

Technician (Desktop and Infrastructure Support)- IT– Killarney Gardens

POSITION INFO

Main purpose of the job: Hands-on technician providing first- and second-line support for workstations, peripherals and business systems, plus entry-level support for networks, wireless and surveillance. The role covers three sites and suits a practical, quick-thinking person comfortable in a fast-paced, dynamic environment. Minimum Requirements: Education: Matric (NQF 4) minimum. IT certificate/diploma or vendor certifications advantageous (CompTIA A+/N+, Microsoft, Fortinet NSE or ManageEngine). Valid driver''s licence - essential, with regular travel required between three sites On-site role - fully on-premises with no hybrid or remote working; based on-site across the three locations. Standby availability: must be available for rotational after-hours, weekend and public-holiday standby (24/7 operation). Who are we looking Security-minded background - ideally from or moving towards a cybersecurity background, approaching all work with security best practices as the guiding principle. Some experience - not a green junior. 1-3 years'' hands-on IT/desktop support experience, ready to grow into a broader infrastructure role. Self-driven, adaptable & hard-working - eager to learn, willing to do what it takes, with a high work ethic and pride in delivering to the required standard Strong people skills - friendly, outgoing and confident dealing with users and stakeholders across all sites. Quick on their feet - able to balance and prioritise a mixed workload and problem-solve under pressure in a dynamic environment. Strong troubleshooting & analytical skills - methodical fault-finding across hardware, software and network issues. Physically able to do installation work - mounting cameras and access points, running and terminating cabling, and installing or relocating hardware (may involve working at heights and lifting equipment). Technical Knowledge Networking: Fortinet firewalls and switches; basic network topology; IPv4 addressing and subnetting; LAN / WLAN connectivity. Wireless & connectivity: HPE Aruba Instant On wireless equipment; point-to-point (PtP) links; desktop and laptop hardware Surveillance: Dahua CCTV - able to configure cameras and NVR/DVR recording from scratch. Endpoint security: Sophos antivirus; ManageEngine suite (e.g. Endpoint Central) for patching and deployment. Microsoft 365 & Office: administration and support of Microsoft 365 and Office applications (Outlook, Word, Excel). General: Windows OS and business applications, printers and barcode printers, ERP workstations, mobile/handheld scanning devices Key Responsibilities Desktop support & PC builds: prepare, build, install and configure desktops, laptops, peripherals and printers; OS/software installs, patching and endpoint security; second-line troubleshooting of PC hardware, software and performance issues. Networking (LAN/WLAN): assist with switches, firewalls, access points and cabling; connectivity troubleshooting, basic firewall/VPN changes and site surveys. Surveillance: install and configure CCTV cameras and recording devices from scratch, and maintain related hardware; fault-finding and footage support. ERP & peripherals : support ERP workstations and clients, barcode/label printers, POS terminals and handheld scanners Standby, incident response & records : respond within agreed timeframes, log and escalate incidents, and maintain accurate asset, configuration and incident records. Project work: support IT projects and rollouts (installs, upgrades, site deployments) alongside daily support.