tag24 specialist

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tag24 Specialist Overview

The TAG24 team provides all of TAG’s clients with an in-house, out-of-hours provision and aims to deliver a streamlined high-quality service.

The TAG24 Specialist supports all aspects of client travel requirements, facilitating short notice changes to pre-booked travel and making new bookings as required.

This position ensures the highest possible standards are delivered at all times in accordance with all relevant policies, and with a personalised and individual approach to each client.

Responsibilities & Duties

• Effectively service TAG24 travel requests, ensuring all air, hotel, rail and/or other ancillary service reservations fully meet the client’s expectations.
• Handle pre-booked travel changes and make new bookings as requested, including complex itineraries and processing reissues where required.
• Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
• Respond to any urgent client queries with accurate and streamlined information to ensure consistency with each client’s dedicated agent.
• Update files and records in TAG software tools promptly and with accuracy and provide comprehensive end-of-shift handovers to enable full continuity of service for all agents.
• Action Quality Control (QC) procedures and tasks are followed and all PNRs in Galileo are correct and fully completed.
• Process departmental administrative tasks and facilitate accounting queries when necessary.

Qualifications

• Education to Degree level in Travel & Tourism or related subject
• In lieu of education: equivalent combination of education and directly related experience
• Comprehensive travel management experience (Preferably in an emergency/out-of-hours environment and/or a variety of sectors)
• Proficient knowledge and extensive use of GDS’s
• Proven record of working in a fast-paced environment

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to ***email_hidden*** .

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