CRG Team Leader

Closing Date 2026/07/30

Reference Number WWL260720-5

Job Title CRG Team Leader

Job Type Full Time

Business Unit Country Road Group

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Cape Town

Location Description Clarmont Cavendish Square Mall

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary

Join Country Road as a Team Leader. The Team Leader is accountable for assisting management to maximize department profitability and ensuring our CRG behaviors are maintained. Driving operational excellence and supporting our functional team to achieve service levels and cost targets. you will oversee daily operations, facilitate meetings, and analyse data trends to ensure compliance and continuous improvement. You will allocate tasks, conduct floor-walks, and support staff development by identifying training needs. Strong leadership aligned with Country Road values is essential to enhance team performance, employee relations, and operational success. Ideal candidates have 2-3 years in Retail with management experience.

Minimum Requirements

• Minimum Grade 12 qualification; relevant studies in supply chain or related fields advantageous.
• At least 2-3 years of practical experience in supply chain management, preferably within Retail or FMCG environments.
• Proven management or supervisory experience, with relevant training considered an advantage.
• Strong understanding of supply chain processes including inventory management, order fulfillment, and compliance standards.
• Proficiency in data analysis and interpretation to support operational excellence and continuous improvement.
• Excellent communication skills with the ability to lead teams and facilitate meetings effectively.
• Knowledge of company policies, corporate governance, and relevant health and safety legislation.
• Ability to work under pressure while maintaining attention to detail and operational accuracy.
• Flexibility to work across different shifts
• Competent in using technology and tools such as scanners, inventory systems, and PC software for reporting and operational control.

Duties and Responsibilities

Demonstrates Customer Service

• Lead the department to ensure delivery of high levels of customer service in order to build customer loyalty.
• Manage exchanges and refunds
• Manage processes related to the till point ie. Handle all customer and telephonic queries
• Maximise all sales opportunities by adhering to Customer Service standards and focus on building the Country Road Group Brand and culture
• Meet customer’s expectation by listening and advising customers on seasonal trends, product, fit and promotional activities

Applies Selling Skills

• Maximise all selling opportunities in order to achieve/exceed department budgets
• Ensure team members are aware of department budgets through Let’s Talk Meetings
• Manage and motivate team members to achieve individual and department targets
• Ensure that merchandising, displays and marketing activities are in line with current promotions, store profile and implemented to brand standard

Demonstrates Product Knowledge and standards

• Attend all Product knowledge training and ensure team members understand the features and benefits of current season’s products
• Plan and implement new launches and promotions
• Facilitate product knowledge training

Effective Stock Management

• Follow up on any requisition discrepancies and outstanding IBT’s with responsible team members
• Stock consolidations actioned as per set timeframe
• Ensure stock management procedures are followed with regards to e.g. Faulty merchandise, RTA’s and RTV’s
• Handling all product and resources with care in order to minimise wastage and expense
• Analyze reports for better understanding of stock movement and department growth
• Monitor and communicate suggestions around new line sales and give feedback to relevant stakeholders

Minimises Shrinkage

• Proficient use of Woolworths Point of Sale system in line with the till discrepancy (TDC) policies
• Ensure all processes and policies are adhered to (e.g. fitting room policy, declaration policy)
• Achieve data integrity through accurate stock management processes
• Drive shrinkage action plan and attend shrinkage meetings
• Adhere to Health and Safety compliance for the safety of fellow employees & customers
• Drive shrinkage awareness with team members
• Monitor and report suspicious activity in your store, to security or management
• Awareness of all shrinkage hotspots in store.
• Understand and apply till related policy and procedures.

Drive team effectiveness

• Participate within a team, working towards the achievement of Department and Store budgets & goals
• Share opinions, knowledge and experiences with others
• Comply with Woolworths and Country Road Group policies & procedures.
• Participate in out of normal hour’s activities due to operational requirements
• Participate in and facilitate Let’s Talk and training

Drive team effectiveness

• Participate within a team, working towards the achievement of Department and Store budgets & goals
• Share opinions, knowledge and experiences with others
• Comply with Woolworths and Country Road Group policies & procedures.
• Participate in out of normal hour’s activities due to operational requirements
• Participate in and facilitate Let’s Talk and training

Demonstrates Personal Leadership

• Personal grooming standards maintained, by wearing well-maintained current season product.
• Lead by example at all times
• Promote the desired CRG culture
• Motivate and develop the team
• Participate in management duties in the absence of the CRG department manager
• Conduct regular game plan and Let’s Talk meetings with staff

Competencies

• Good communication skills
• Exellent planning and organising skills
• Detailed orientated
• Delivers exellent and quality customer service
• Good Numeracy and Literacy skills
• Exellent selling skills
• Analytical Thinking ability
• People Management Skills