Catering Manager - Talentpool

Fedics is in search of a Catering Manager to oversee the day-to-day operational management of a Key Account. The successful candidate will be responsible for maintaining a high-quality standard of deliverables in line with site specific SLA’s, manage client relations, perform site visits, support and develop the site management. Overall responsibility is to ensure the site is managed according to budgeted costings and growth targets and to ensure all standards are adhered to in line with best practices.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Lead and manage all catering operations to ensure exceptional service delivery.

• Drive client satisfaction through proactive stakeholder engagement and relationship management.

• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.

• Manage financial performance, including budgeting, forecasting, cost control, and profitability.

• Develop, coach, and mentor catering teams to achieve operational excellence.

• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.

• Monitor food quality, service standards, and customer satisfaction across operations.

• Manage workforce planning, staffing, training, performance management, and succession planning.

• Conduct regular site audits and implement corrective actions where required.

• Ensure adherence to health, safety, environmental, and quality standards.

Skills and Competencies

• Strong leadership and people management skills.

• Commercially focused and results-driven.

• Exceptional planning, organising, and problem-solving abilities.

• Ability to work under pressure in a demanding operational environment.

• High levels of accountability, resilience, and professionalism.

• Outstanding communication and stakeholder engagement skills.

• Customer-centric approach with a passion for service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field.

• Minimum 5 years' management experience within contract catering.

• Previous catering experience will be advantageous.

• Strong financial acumen with experience managing budgets, food costs, and site profitability.

• Sound understanding of food safety, hygiene, quality assurance, and healthcare compliance requirements.

• Proven ability to manage large teams across multiple departments. Excellent client relationship and stakeholder management skills.

• Valid driver's licence and own reliable transport