Logistics - Customer Service Desk Controller - JHB

• Logistics company based in Germiston requires the services of a Customer Service Desk Controller. Providing excellent customer service is essential in this position.

• Overall accountability for the logistics function, ensuring customer’s expectations and drivers are correctly instructed to carry out successful and efficient deliveries.
• Manage current customer accounts within the respective Business units.
• Coordinate delivery schedules with the Execution Desk.
• Provide shipment rate quotations for customers and set up shipments as required by customers.
• Processing of customer instructions and invoicing accurately and quickly via the company’s fleet management software.
• Ensure all fleet operation activities are entered accurately and efficiently via the company’s fleet management software live.
• Excellent multitasking skills within the workspace as well as computer software programs.
• Tracking status updates to customers via WhatsApp, email and or telephone.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Answer telephone for customer enquiries, responding to calls within remit of responsibility professionally and efficiently.
• Manage third party suppliers such as depots, shipping lines and logistic service.
• Monitoring and evaluating Sales Performance and Business Unit Target.
• Recognise and work within the winning behaviours of the organisation and display high standards of integrity and professionalism.
• Always maintain Health and Safety at Workplace.
• General logistics, administrative and any other ad hoc duties.
• Responsible to deliver on all Key Performance Areas.

• Grade 12 Bachelor's Degree Pass / Relevant tertiary qualification advantageous
• Computer literacy (required)
• Advance proficiency and working knowledge of Microsoft Excel spreadsheets.
• Customer service orientated.
• Excellent Planning and Organizing Skills
• Excellent time management skills
• High quality written and verbal communication skills

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If you are a driven and motivated individual with a passion for sales and logistics, we want to hear from you.

To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications ***email_hidden*** We thank all applicants for their interest in this position, but only those selected for an interview will be contacted.