Customer Service Representative (Remote | Shopify & Gorgias

Customer Service Representative (Remote | Shopify & Gorgias)

We're hiring experienced Customer Service Representatives who thrive in fast-paced eCommerce environments and know their way around Shopify and Gorgias.

At TalentPop, customer support isn’t just a task — it’s the heart of the company, and we’re looking for sharp, empathetic communicators who are ready to make an impact.

This is a fully remote, full-time role that demands initiative, attention to detail, and the ability to juggle multiple conversations with ease. If you're confident in your Shopify and Gorgias skills and love solving problems for customers, you're exactly who we're looking for.

What You’ll Do

• Provide timely, friendly, and accurate customer support via email, chat, and occasionally phone
• Handle inquiries related to products, orders, returns, and account issues
• Use Shopify for order management and Gorgias to handle support tickets
• Stay updated on product changes and customer support best practices
• Maintain a high level of empathy, professionalism, and efficiency in every interaction

What We’re Looking For

• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Strong written and verbal English communication skills
• Tech-savvy, self-motivated, and able to work independently
• Calm under pressure, solution-oriented, and a team player
• Comfortable handling multiple conversations and shifting priorities

What We Offer

• Competitive pay with performance-based increases
• Paid time off and holiday bonuses
• Health and dental benefits or a monthly health stipend
• Growth opportunities within a supportive, remote-first team

What You’ll Need

• Your own laptop or desktop (Intel i5 or equivalent preferred)
• Reliable internet connection (25 Mbps minimum upload/download speed)

When applying, use application code: CS

If you’re ready to bring great energy and eCommerce experience to a fully remote support team, we want to hear from you.

Apply now and grow with us at TalentPop.