Enterprise Account Program Delivery Manager

About the job

Role Overview

We are looking for a highly motivated and detail-oriented individual to join our team as an Enterprise Account Program Delivery Manager. This critical role involves engaging with Enterprise Customers, enabling internal stakeholders, and ensuring seamless Go-To-Market launches for the Customers by driving cross-functional program management initiatives. The ideal candidate should have good business acumen, customer centricity, strong planning, organizational, analytical, and communication skills, allowing them to excel in a fast-paced environment and deliver successful outcomes.

About Moment

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is hitting the continent, and global businesses and local champions are in a race to unlock its potential.

Backed by leading investors such as General Catalyst and AlphaCode Ventures, and servicing customers such as the MultiChoice Group, the largest entertainment platform on the African continent, we are building a payment platform as ambitious as the customers we serve.

This is truly the Moment for Africa.

Our Culture

At Moment, we believe building the future is a team sport; partnership and collaboration lie at the core of everything we do. We take pride in working hard and strive to be world class every day, without forgetting to have a little fun along the way. We’re straight-talkers who prioritize speed of execution over perfection. We’re ok with uncertainty and don’t let it get in the way of making smart decisions quickly. We like to get things done.

We value diversity of thought, culture, and background and strive to build a business and work environment as vibrant as the continent we serve. Changing the lives and unlocking the ambitions of a continent isn’t for the faint of heart - but with a passion for people and a desire to make a lasting impact, we believe we can build an enormous business that also delivers good in the world.

• Bachelor’s degree in Engineering, Operations Management, Business or a related field.
• 10+ years of experience in strategy and operations roles with a strong bias to driving execution within large organizations as an Enterprise Account Program Delivery Manager
• Experience driving high velocity, cross-functional processes including GTM launches with Customers and Internal cross-functional teams. Proven track record of managing complex launches with multiple stakeholders in multiple markets
• Strong understanding of Sales processes and Product Go-live processes
• Proficiency in project management software (e.g., Jira, MS Office, Smartsheet etc)
• Exceptional analytical and problem-solving skills with a data-driven mindset
• Excellent communication and interpersonal skills to influence and collaborate effectively
• Evidence that a pivot to FinTech and startup culture is a logical direction for you, based on your demonstrated history
• The job will require travel up to 30% of the time for customer engagements

Job Responsibilities

• Develop and execute account expansion plans for existing Customers to launch new products and service offerings, ensuring alignment with strategic objectives
• Work externally with enterprise customers to prepare and execute launch plans, including defining stage gates, go/no-go criteria, ramp plans, monitoring and reporting
• Collaborate internally with Product, Finance, Legal, Compliance, Sales Engineering and Customer Support teams to define, communicate and execute launch plans
• Manage timelines, deliverables, and stakeholder engagement for Customer Go-To-Market initiatives
• Track and measure the success of launches through metrics and feedback, driving continuous improvement
• Build and maintain relationships across multiple levels of the customer organisation.
• Serve as a trusted strategic advisor who understands the customer’s business objectives, market position and long-term goals and aligns Moments product roadmap to those priorities

Job Benefits

• Competitive salary
• Equity-based incentives
• Comprehensive medical aid benefits for you and your family
• Opportunities for career advancement and professional development
• Dynamic and collaborative work environment with passionate team members