Data Verifier (Fixed Term Contract-6 months)

Hello… an exciting new opportunity has just become available in our Insure, Agile PMO Chapter (IT) area. We are looking to recruit a Data Verifier (Fixed Term Contractor).

Job Purpose

• The Data Verifier is responsible for gathering, verifying, and reviewing claim information to ensure claims are accurately allocated within the Recoveries and Liabilities portfolio.
• The role supports effective decision-making by assessing claim merits, identifying recovery opportunities, maintaining accurate records, and providing quality service to brokers and customers.

Why This Role Matters

• This role is critical in ensuring that recoverable claims are identified and processed correctly, minimizing financial losses and supporting successful recovery outcomes.
• By maintaining accurate claim information, managing broker expectations, and delivering high-quality customer service, the Data Verifier contributes to operational efficiency, customer satisfaction, and Hollard's commitment to a world-class service experience.

Key Responsibilities

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line
• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party