Technical Account Manager

Gauteng, Centurion

(Market related)

Our client is looking for a Technical Account Manager to join its growing team in Centurion. This is an exciting opportunity for a client-focused IT professional who enjoys combining technical expertise, business analysis, and customer success to deliver exceptional service.

• Manage client relationships, stakeholder engagement and service delivery, acting as the trusted technical advisor.
• Gather, analyse and document business requirements, functional specifications and solution recommendations
• Deliver client onboarding, user training, knowledge transfer and high-quality functional documentation.
• Coordinate with Product, Development and QA teams to manage releases, change requests, issue resolution and platform enhancements.
• Monitor service performance, manage reporting, escalations, risks and major incidents to ensure operational excellence and client satisfaction.
• Champion the voice of the customer by translating business needs and client feedback into product and process improvements.
• Drive continuous improvement, platform adoption, customer success and long-term account growth.

Essential

• Degree/Diploma in IT, Business Information Systems or related field.
• 3–5 years' experience in Technical Account Management, Functional Support, Business Analysis or Customer Success.
• Client-facing enterprise application support experience.
• Functional analysis, SDLC knowledge and excellent English communication
• Airline, Retail or Travel Technology experience.

Technical Requirements

• CRM platforms
• APIs, SSO and payment gateway integrations
• Microsoft 365, Teams, SharePoint or Google Workspace

Email updated CV's to ***email_hidden***

For More Information Please Contact

Casper Van Eck