IT Support Analyst
Truniq Professional Services Pty Ltd
IT Support Analyst – Atlantic Seaboard (Office Based)
Salary – Lucrative package on offer
Our client, a well-established UK telecommunications and technology company, is looking for an experienced IT Support Analyst to join their growing support team. The successful incumbent will be responsible for providing remote technical support to business customers across the United Kingdom, ensuring exceptional service and timely resolution of technical issues.
Remote IT Telephone Support for customers.
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
Provide remote support using any industry accepted remote support software.
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
Adherence to a call logging process.
Password resets/mail routing/new accounts etc.
Logging customer queries and meeting SLA’s.
Updating existing tickets with SLA time.
Remote IT Maintenance for customers.
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
Scheduled Server maintenance.
Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
Remote assistance for Onsite Project installation work.
Escalate when needed to in accordance with SLA.
Keep up to date with new products.
Matric/Grade 12.
Diploma or Degree in Information Technology, Computer Science, Network Engineering, or a related field (advantageous)
Minimum 3-5 years' experience in an IT Support, Service Desk, Helpdesk, or Technical Support role.
Experience supporting UK or international clients will be advantageous.
Experience using remote support software and IT ticketing systems.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills in English.
Ability to work UK hours and SA Public Holidays.
To apply for the role, email a detailed CV to:
Please note only shortlisted candidates will be contacted and should you not hear from us within two weeks, then please consider your application unsuccessful.
