Customer Experience Specialist

Recruiter

Mindmatch Consulting

Job Ref

865651

Date posted

Friday, July 24, 2026

Location

Cape Town, South Africa

SUMMARY

POSITION INFO

Key Responsibilities Answering incoming customer calls and acting as the first point of contact for support enquiries while delivering an exceptional customer experience. Building rapport with customers and ensuring every interaction is handled professionally and efficiently. Logging faults accurately on the company's CRM/ticketing system and gathering detailed information to assist the technical support teams. Taking ownership of customer queries and ensuring they are resolved within agreed service levels. Liaising with internal departments and third-party providers to progress customer requests and keeping customers informed throughout the process. Maintaining accurate and up-to-date customer records and ticket notes. Transferring calls to the relevant departments when required. Providing administrative support to ensure the smooth delivery of customer services.