Duty Manager

Recruiter

Phoenix Recruitment

Job Ref

JHB001557/DB

Date posted

Wednesday, July 22, 2026

Location

Port Elizabeth, South Africa

Salary

Monthly

SUMMARY

Boutique Hotel based in Walmer, Port Elizabeth is looking for a Duty Manager.

POSITION INFO

Duties: Oversee the day-to-day operations of the hotel Ensure exceptional guest service is consistently delivered Handle guest queries, complaints, and special requests efficiently Support and supervise all operational departments Ensure compliance with hotel policies, procedures, and standards Assist with staff scheduling, training, and performance management Conduct daily operational checks and duty management reports Ensure a safe, secure, and welcoming environment for guests and staff Requirements: Formal Hotel Qualification or equivalent Minimum 2-3 years' experience in a supervisory or management role within the hospitality industry Experience in both Front Office and Food & Beverage operations Excellent communication and interpersonal skills Strong command of written and spoken English Ability to work various shifts, including weekends, public holidays, and split shifts Reliable transport Strong leadership and team management skills Ability to train, motivate, and supervise staff Excellent problem-solving and decision-making abilities Ability to remain calm and professional under pressure Strong guest relations and complaint-handling skills High level of attention to detail and organizational skills Computer literacy, including experience with hotel property management systems and Microsoft Office Ability to manage cash handling procedures and daily reconciliations Knowledge of health, safety, and hygiene standards Ability to oversee daily hotel operations and ensure service standards are maintained Strong administrative and reporting skills Ability to multitask and prioritize effectively in a fast-paced environment Professional appearance and positive attitude Honest, reliable, and trustworthy Passion for delivering exceptional guest experiences Must be highly guest-orientated and service-driven