AI Product Support Specialist

Gulf Associates is looking for an AI Product Support Specialist to provide operational and technical assistance within our advisory practice. This role is fundamental to a major project for our client, which is an expanding pan-African entity navigating complex partnership decisions and capital deployment. We rely on bespoke data tools to provide commercial judgment, and this position ensures those systems are functional and accurate for our senior partners and clients. The role is fully remote, allowing you to work from your own environment while staying closely connected to our centralized support team.

What you will do

• Provide direct assistance to internal teams and clients using our proprietary AI research and decision support tools.
• Monitor the output of automated data models to ensure the information aligns with the ground reality of the markets we analyze.
• Identify and document technical bugs or data inconsistencies, coordinating with technical teams to resolve them quickly.
• Help prepare briefing materials that explain AI generated insights in plain, professional language for senior decision makers.
• Maintain a knowledge base of common user questions and technical benchmarks to improve the speed of support.
• Test new updates to the user interface to ensure they meet the specific needs of commercial advisors and external counterparties.
• Gather feedback from senior associates on tool performance during live negotiations and strategic sessions.

What you bring

• A high level of comfort with digital tools and a genuine curiosity about how software can support commercial judgment.
• Strong writing skills with the ability to summarize technical information into clear, direct English.
• A methodical approach to problem solving and the patience to investigate why a system may be producing unexpected results.
• Basic familiarity with data structures or AI concepts, perhaps gained through university projects or personal study.
• Strong attention to detail and the discipline to verify facts rather than taking automated reports at face value.
• The ability to manage your own schedule in a remote setting while remaining responsive to urgent support requests.
• A professional communication style suitable for interacting with senior partners and external stakeholders.

What we offer

• A fully remote working arrangement that prioritizes outcomes and clear communication over physical presence.
• Competitive pay that is attractive for an entry level position and reflective of the current market.
• Direct exposure to the thinking and processes of senior partners working on high stakes commercial engagements.
• The opportunity to gain specific experience in the intersection of specialized AI tools and strategic advisory.

Working at Gulf Associates

At Gulf Associates, we distance ourselves from the theoretical models and excessive reporting found in traditional consultancies. We focus on the reality of how deals are structured and how counterparties behave. Our culture is direct and senior led: we value senior bandwidth and expect every team member to contribute to the accuracy of our positions. Because we handle a small book of active engagements, every individual has a clear view of the final goal. We do not value volume for its own sake: we value the specific evidence that helps a client take a decisive action. Your work will directly support these outcomes by ensuring that our technical resources are reliable, understandable, and strategically relevant.