IT SUPPORT TECHNICIAN (SAGE50 ERP)

Our client seeks to appoint an organized and analytical IT Support Specialist to join their team. The ideal candidate will provide first-line and second-line technical support while serving as the primary internal point of contact for our Sage ERP environment. You will troubleshoot hardware / software issues and maintain system integrity, ensuring minimal downtime for our business operations.

RESPONSIBILITES INCLUDE

IT Support & Helpdesk

• Serve as the first point of contact for employees seeking technical assistance via email, phone, or ticketing systems
• Install, configure, and maintain computer hardware, operating systems, networks
• Manage user accounts, permissions, and access rights across Active Directory and Microsoft 365 environments
• Provide basic training to staff on new hardware and software systems

Sage ERP Administration & Support

• Act as the primary internal liaison for Sage ERP – Sage 50
• Troubleshoot system-level errors, connectivity issues, and user-access permissions within the Sage environment
• Assist in resolving data synchronization issues, module conflicts, and print / report errors
• Escalate complex, functional-level Sage errors to external Sage implementation partners and assist with testing patches or upgrades
• Assist with critical financial period-end processing (month-end/year-end) system setups and backup verifications

Must have a completed Diploma or Degree in Information Technology, Computer Science , or a related field, 2–4 years of experience in an IT Helpdesk or Desktop Support role with hands-on foundational experience supporting or administering a Sage ERP application and a basic knowledge of accounting and financial module flows (General Ledger, Accounts Payable, Accounts Receivable) would be highly advantageous.

A strong understanding of Windows Desktop and Server environments and familiarity with creating or modifying Crystal Reports or similar BI tools is required.

Please email Andrea Galloway: ***email_hidden***

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.