Service Coordinator

Job Summary

To manage and coordinate the scheduling, planning, and execution of service activities for compressors and compressed air equipment while ensuring service efficiency, compliance, and customer satisfaction.

Key Responsibilities

• Plan, schedule, and dispatch technicians for breakdowns, installations, and preventative maintenance.
• Prioritize urgent service calls and manage service contract schedules and compliance.
• Coordinate communication between customers, technicians, and the Service Manager.
• Load and manage service, sales, and purchase orders on the ERP system.
• Ensure accuracy of job cards, service reports, and invoice documentation.
• Track inventory levels, reserve parts for jobs, process GRNs, and liaise with the warehouse.
• Follow up on back orders, supplier deliveries, and discrepancies.
• Maintain service history records and assist with warranty claims.
• Compile and update weekly service performance reports.

Minimum Requirements

• Matric / Grade 12.
• Minimum 2 years’ experience in a service coordination or service administration role.
• ERP system experience (Oracle/Siebel/ Syspro).
• Strong organizational, communication, and coordination skills.

Personal Attributes

• Detail-oriented, reliable, and well-organized.
• Able to work under pressure in a fast-paced service environment.
• Strong sense of accountability and customer focus.

What We Offer

• Competitive base salary aligned to experience, qualification and market benchmarks
• Performance-based incentive (SSIP) linked to sales support, customer service, and business objectives.
• Medical aid and pension/ provident fund benefits.
• Opportunities for learning, development, and career progression within a global organization.