Security Engineering Manager MMH260727-1

Role Purpose

To lead the security engineering team in delivering secure, resilient, and efficient technology solutions through effective people leadership, operational excellence, resource management, continuous improvement, and alignment with business and cybersecurity objectives.

Requirements

Minimum Qualifications

• Bachelor’s degree in Information Technology (Advantageous), Cybersecurity, or related field
• Relevant industry certifications (advantageous), e.g.:
• CISSP / CISM
• ITIL Foundation or equivalent
• Vendor certifications (Fortinet, Okta, Microsoft, Netskope)

Experience Required

• 7–10 years’ experience in IT security or infrastructure environments
• 5–10 years in a people management / line management role
• Proven experience managing:
• Security operations and incident response
• Cross-functional engineering teams
• Enterprise security platforms (Firewall, Endpoint, CASB, Identity)

Duties and Responsibilities

Resource & Capacity Management

• Own resource planning and allocation across security engineering initiatives and products
• Align team capacity to priority business and security outcomes
• Continuously balance BAU operations vs project delivery demand
• Firewall platforms (Fortinet , Cloudflare , Guardicore)
• Endpoint Protection (Crowdstrike , Trellix)
• CASB / SWG Products (Netskope)
• Identity platforms (Okta, Active Directory)
• Network Access Control capabilities (Forescout)
• Load Balancing / SSL Offloading , Domain & Certificate Management
• Email Security
• Public Cloud Security (AWS , Azure)

Operational Leadership & Escalation Management

• Act as L3/L4 escalation point for critical incidents across security & infrastructure domains
• Ensure rapid resolution of security incidents and service disruptions
• Drive root cause analysis (RCA) and continuous improvement actions , problem management
• Maintain operational runbooks, escalation paths, SLAs, OLAs , Governance and Compliance reporting

Service & Ticket Management

• Oversee ticket queues, backlog health, and SLA adherence
• Ensure consistent incident, request, and problem management practices
• Introduce and enforce operational metrics and reporting (MTTR, backlog aging, SLA compliance)
• Drive automation and efficiency in ticket handling
• Use of Observability to manage tech stacks (key monitoring , visibility , playbooks , self healing , automation)

People & Line Management

• Direct line management of security engineering staff
• Set clear performance objectives aligned to delivery outcomes
• Conduct performance reviews, coaching, and regular check-ins
• Work closely with Product Owners to allocate and manage engineering capacity
• Foster a high-performance, accountable, delivery-driven culture

Skills Development & Training

• Define and maintain team training and certification plans
• Identify skills gaps across key platforms and technologies
• Build capability uplift plans aligned to strategic security roadmap
• Promote cross-skilling to improve team resilience and flexibility

Talent Sourcing & Workforce Planning

• Lead recruitment and onboarding of security engineering resources
• Partner with vendors and HR to source specialist skills where required
• Maintain a forward-looking workforce strategy aligned to technology roadmap

Governance & Continuous Improvement

• Ensure adherence to security policies, standards, and operational procedures
• Drive continuous improvement initiatives across platforms and processes
• Support audit, regulatory, and risk management requirements
• Provide regular reporting to leadership on operational health and risks

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