Technical Customer Success Manager

Recruiter

Pronel Personnel

Job Ref

962256

Date posted

Tuesday, July 28, 2026

Location

Cape Town, South Africa

SUMMARY

POSITION INFO

Location: Cape Town, Ballito, or Pretoria Are you passionate about AI and helping clients succeed? We're looking for a Technical Customer Success Manager to own the client journey from implementation through expansion, ensuring customers maximize the value of our AI platform. You'll work independently, make informed decisions, and take ownership of delivering exceptional outcomes. What You'll Do Own the end-to-end technical client onboarding and success journey Lead implementations and ensure seamless AI platform integration Act as the technical liaison between clients and our engineering team Identify growth opportunities and drive adoption of new platform features Deliver technical training, product demonstrations, and troubleshooting support Build and refine scalable technical processes Non-Negotiables Strong technical foundation with hands-on AI/ML or conversational AI experience High level of initiative—you proactively solve problems and take ownership Excellent communication skills, with the ability to explain complex technical concepts clearly Strong Signals 3+ years' experience in a technical customer success role Direct experience with AI or SaaS platforms Experience with voice systems, chatbots, or conversational AI If this is you, please upload your CV right away!