Technical Customer Success Manager – Ballito

Recruiter

Accountancy Placements Pietermaritzburg

Job Ref

PMB001237/LD

Date posted

Tuesday, July 28, 2026

Location

Ballito, South Africa

SUMMARY

Technical Customer Success Manager – Ballito

Our client is seeking a Technical Customer Success Manager to join their Ballito team.

In this role, you will support clients throughout the implementation and growth journey, ensuring they achieve maximum value from the AI platform and driving successful outcomes.

POSITION INFO

Responsibilities: Own end-to-end technical client success and onboarding Manage implementations and ensure seamless AI platform integration Serve as technical liaison between clients and our engineering team Identify expansion opportunities and drive adoption of new features Conduct technical training, demos, and troubleshooting Build and refine technical processes that scale efficiently Requirements Strong technical foundation with hands-on AI/ML or conversational AI experience High level of initiative and strong problem-solving ability Excellent communication skills with the ability to explain complex concepts clearly 3+ years' experience in a technical customer success role Direct experience with AI or SaaS platforms Experience with voice systems, chatbots, or conversational AI Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.