LIMS - 1st Line Support Assistant

Thasa Technologies is seeking a motivated, customer-focused 1st Line Support Assistant to join our growing LIMS (Laboratory Information Management System) Support Team.

This role is ideal for an individual who enjoys technology, problem-solving, and delivering exceptional customer service in a fast-paced professional environment. As the first point of contact for client support, you will assist users with day-to-day technical queries, troubleshoot software and IT-related issues, and ensure all support requests are handled efficiently and professionally.

The successful candidate will play an integral role in supporting our CHIRON LIMS platform by providing timely technical assistance while maintaining excellent communication and customer service standards.

Contract Duration: 12-Month Fixed-Term Contract

This position starts with a six-month probationary period, during which they will be required to work from our Mount Edgecombe office to receive structured training and mentorship for 1 year.

Subject to satisfactory performance and business requirements, the contract may be extended after the initial 12-month period. Employees who demonstrate strong technical ability, professionalism, initiative, and a commitment to the role may also be considered for salary progression and further career development opportunities.

Please apply only

if you are genuinely interested in building a career in software application support.

• Provide first-line technical support to clients via email, remote support, and the ticketing system.
• Log, categorise, prioritise, and manage support tickets accurately and efficiently.
• Diagnose and resolve common software, system, and IT-related issues within agreed service levels.
• Escalate complex or unresolved technical issues to senior support consultants where appropriate.
• Assist with software installations, configuration, user setup, and basic system administration tasks.
• Maintain accurate documentation of support activities, resolutions, and client interactions.
• Ensure all support activities comply with company policies, security standards, and quality procedures.
• Deliver exceptional customer service while maintaining professionalism, patience, and empathy.
• Continuously develop product knowledge and technical skills to support the LIMS platform.

Exceptional

written and verbal English communication skills are essential. This role involves supporting healthcare professionals via email, telephone and remote support, and candidates must be able to communicate clearly, professionally and confidently.

Personal Attributes

The successful candidate should demonstrate the following qualities:

• Passion for technology and continuous learning.
• Professional, courteous, and customer-focused.
• Strong analytical and problem-solving abilities.
• Ability to remain calm and composed under pressure.
• Excellent verbal and written communication skills.
• A collaborative team player with a positive attitude.
• Reliable, organised, self-motivated, and proactive.
• High attention to detail and strong time management skills.
• Committed to delivering a consistently high standard of technical support and customer service.

Qualifications

A qualification in Information Technology, Computer Science, Information Systems, or a related field would be advantageous. This position is ideally suited to recent graduates or students who have recently completed an IT-related qualification and are looking to begin their career in technical application support.

Salary commensurate with an entry-level position. R5,000.00 per month

Please note: This is an entry-level LIMS Support Assistant position, ideal for recent graduates or candidates with up to 2 years' experience in IT or software support who are looking to build a career in technical support. This is a hands-on support role and not a senior or management position, so candidates seeking senior technical, supervisory, or management roles may find this opportunity does not align with their career expectations.

Please ensure you have read

the job description carefully before submitting your application. During the interview process, candidates may be asked questions relating to the role and our company.

What We're Looking For

At Thasa Technologies, we believe that technical skills can be taught—but attitude, professionalism, and communication are what set great support consultants apart.

As this is a client-facing role, you will spend a significant portion of your day communicating with laboratory staff, doctors, pathologists, and IT professionals. We therefore place a high value on clear, professional, and respectful communication.

Your application is your first opportunity to make an impression. We encourage you to take the time to introduce yourself professionally, communicate clearly, and demonstrate attention to detail. A well-written email tells us as much about your suitability for the role as your CV does.

If you're curious, enjoy solving problems, communicate well, and are eager to build a career in software support, we'd love to hear from you.

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www.thasa.co.za