Operations Engineer- Enterprise Application Support, Java Application Support

We are seeking an experienced Operations Engineer (Senior) to join a leading global enterprise technology environment delivering mission-critical digital solutions across enterprise applications, cloud platforms and modern software ecosystems.

This opportunity is ideal for a highly skilled operations professional who thrives in high-availability production environments and is passionate about ensuring the reliability, stability and performance of enterprise applications used by thousands of business users.

ESSENTIAL SKILLS

Behavioural Competencies

• Analytical troubleshooting
• Customer support
• Structured communication
• Service ownership
• Cross-functional collaboration

IT Service Management

• Incident Management
• Problem Management
• Change Management
• Major Incident & Escalation Management
• ITIL principles

Application Support & Troubleshooting

• Java Enterprise Application Support
• JVM monitoring and analysis
• Application log analysis
• Exception handling
• Stack trace interpretation
• Incident investigation
• Production issue resolution
• Root Cause Analysis (RCA)

APIs & Integration Support

• REST API troubleshooting
• JSON payload analysis and validation
• Web services support
• Integration monitoring
• Integration troubleshooting
• Message processing
• Reconciliation
• Retry management

Infrastructure & Platform Support

• SQL querying
• Database validation
• Networking fundamentals
• DNS
• HTTPS
• Firewalls
• Load Balancers
• SSO
• LDAP
• Active Directory

• Monitoring & Observability

• Grafana
• Loki
• Service health monitoring
• SLA tracking
• Performance analysis
• Transaction tracing

ADVANTAGEOUS SKILLS

Automotive & Business Knowledge

• Vehicle sales processes
• Pricing and offer workflows
• Contract generation
• Finance and leasing awareness
• Dealership operations

Industry Experience

• Financial services systems support
• Dealer Management Systems (DMS)
• Enterprise SaaS support
• High-availability production environments

Development & Technical Understanding

• HTML
• CSS
• JavaScript
• Java application architecture
• CI/CD pipelines

Advanced Support Capabilities

• Advanced SQL analysis
• Middleware administration
• API Gateway support
• Cloud Platforms (Azure, AWS or GCP)
• Kubernetes
• Automation and scripting

Governance & Quality

• ITIL Foundation Certification
• KPI reporting
• Risk and audit awareness

KEY RESPONSIBILITIES

• Provide Level 2 operational support for the Offering and Contracting platform used by dealerships to create offers, finance agreements and vehicle contracts.
• Monitor application health using Grafana and Loki.
• Investigate and resolve production incidents.
• Perform log analysis and transaction tracing.
• Support dealer and business user issues.
• Troubleshoot front-end, back-end and integration failures.
• Perform initial Root Cause Analysis (RCA) and document findings.
• Support releases, deployments and production changes.
• Support operational excellence goals by applying strong operations knowledge to reduce incidents.
• Coordinate with Level 3 Development and Infrastructure teams.
• Perform code debugging, code fixes and root cause analysis where required.
• Prepare and maintain standard operating procedures, runbooks and system documentation.

• IT Degree, Diploma or equivalent working experience.
• 5–10+ years' application support experience within enterprise environments.
• Experience supporting Java applications.
• Experience supporting production systems.
• Experience supporting enterprise integrations.
• Strong SQL database experience.
• Experience with monitoring platforms such as Grafana and Loki.
• Automotive, dealer management or financial services experience will be advantageous.
• ITIL Foundation Certification or other relevant certification will be advantageous

Interested candidates who meet the requirements should send their CVs to ***email_hidden***