Operations Engineer- Level 2 Operational Support, Enterprise Application Support

We are hiring an experienced Operations Engineer (Senior) to join a leading global technology environment delivering innovative enterprise IT solutions across Java, Cloud, Azure, SAP, Development, and Operations.

This opportunity forms part of the Retail Sales Services product, supporting business-critical applications used by dealerships to manage vehicle sales, offers, contracts, and related sales processes.

Essential Skills

Behavioural Competencies

• Analytical troubleshooting
• Customer support
• Structured communication
• Service ownership
• Cross-functional collaboration

IT Service Management

• Incident Management
• Problem Management
• Change Management
• Major Incident Management
• ITIL principles

Application Support & Troubleshooting

• Java Enterprise Application Support
• JVM monitoring and analysis
• Application log analysis
• Exception handling
• Stack trace interpretation
• Incident investigation
• Production issue resolution
• Root Cause Analysis

• APIs & Integration

• REST API troubleshooting
• JSON payload analysis
• Web Services support
• Integration monitoring
• Message processing
• Reconciliation
• Retry management

• Infrastructure & Platform Support

• SQL querying
• Database validation
• Networking fundamentals
• DNS
• HTTPS
• Firewalls
• Load Balancers
• SSO
• LDAP
• Active Directory

• Monitoring & Observability

• Grafana
• Loki
• Service health monitoring
• SLA monitoring
• Performance analysis
• Transaction tracing

Advantageous Skills

Automotive & Business Knowledge

• Vehicle sales processes
• Pricing and offer workflows
• Contract generation
• Finance and leasing awareness
• Dealership operations

Industry Experience

• Financial services systems support
• Dealer Management Systems (DMS)
• Enterprise SaaS support
• High-availability production environments

Technical Knowledge

• HTML
• CSS
• JavaScript
• Java application architecture
• CI/CD pipelines
• Advanced SQL analysis
• Middleware administration
• API Gateway support
• Azure, AWS or Google Cloud
• Kubernetes
• Automation and scripting

Governance & Quality

• ITIL Foundation Certification
• KPI reporting

• Provide Level 2 operational support for enterprise Offering and Contracting platforms.
• Monitor application health using Grafana and Loki.
• Investigate and resolve production incidents.
• Perform application log analysis and transaction tracing.
• Support dealer and business user issues.
• Troubleshoot front-end, back-end and integration failures.
• Perform Root Cause Analysis (RCA) and document findings.
• Support releases, deployments and production changes.
• Drive operational excellence by reducing recurring incidents.
• Coordinate with Level 3 Development and Infrastructure teams.
• Perform code debugging and root cause investigations where required.
• Prepare and maintain standard operating procedures, runbooks and operational documentation.

• IT Degree, Diploma or equivalent practical experience.
• 5–10+ years' application support experience in enterprise environments.
• Experience supporting Java applications.
• Experience supporting production systems.
• Experience supporting enterprise integrations.
• Strong SQL database experience.
• Experience using Grafana and Loki for monitoring and troubleshooting.
• Automotive, Dealer Management Systems or Financial Services experience will be advantageous.
• ITIL Foundation Certification or equivalent certification is advantageous.

Interested candidates to send CVs to ***email_hidden***