Business Process Analyst

Introduction

Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

As a Business Process Analyst, you will be required to document and evaluate existing business processes in order to improve quality and reduce errors across the Retail Investments, Service and Operations business unit. Your role will entail designing and implementing new business processes to optimise business results.

Requirements

Skills

• Business acumen.
• Highly organised, professional, efficient and effective, with a sense of urgency and excellent time management.
• Attention to detail.
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Critical thinker
• Creative problem solver
• Data-driven approach
• Analytical and problem-solving skills
• Good interpersonal skills

Experience and Qualifications

• Previous working experience as a Business Analyst for (5+) year(s)
• Bachelor's degree in Business Management, Information Technology, Financial Management or similar relevant field
• Advanced understanding of business functions, workflows, and processes.
• Detailed knowledge of workflow and process control software (Bizagi / VISIO).
• Experience with team management.
• Relating and networking - establishing effective relationships with clients and colleagues, networking effectively within and outside of the organisation and relating well to individuals at all levels.
• Presenting and communicating information - speaking and writing clearly and fluently, with the ability to relay information in a constructive and confident manner.
• Analysing data of a verbal and numerical nature as well as other sources of information, breaking information down into components, probing for further information and generating workable solutions to problems.

Duties & Responsibilities

Responsibilities and Work Output

• Create process documentation/workflows, knowledge articles and self-service guidance for Momentum Investments
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end processes across the relevant Planning Units.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues, gaps and risks and then apply your findings across the planning units where applicable.
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review
• Maintain a complete understanding of and adheres to all IT policies and processes

Client Focus

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People Focus

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Financial controls and planning

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Examining Information
• Documenting Facts
• Interpreting Data
• Providing Insights
• Generating Ideas
• Articulating Information
• Upholding Standards
• Producing Output