Customer Service Representative - Middelburg

Listing reference: track_001729

Listing status: Online

Apply by: 6 August 2026

Position summary

Industry: IT & Internet

Job category: Customer Service

Location: Middelburg

Contract: Permanent

Remuneration: MARKET RELATED

EE position: No

Introduction

TRACKER requires the services of a Representative: Customer Services for the Middelburg region. The successful candidate will be responsible for all related sales support duties for the Middelburg Sales Support Department.

• Assisting Sales Consultants and Administrative Support.
• Process Sales Contracts/Information
• Maintain region records, statistics reports and activity Reports.
• Follow up Leads /Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• General Office Administration.
• Reception Relief Duties. Receive and administer incoming Calls.
• Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
• Provide Excellent Customer Service to Internal and External Clients.
• Provide Service within the Region as well as other departments/regions/staff within Tracker.
• Embrace Service Excellence.
• Assist with any other tasks or duty assigned to you by the Supervisor/Manager
• Update all Client's Profile Details on System. (Walk In or Phone In)
• Loading of Contracts from Dealers, Brokers and Corporate Clients
• Provide Weekly Sales Stats to Sales Consultants
• Ensure the Lead Source and Pricing Source is captured correctly
• Provide Service to both Existing and Prospective Clients
• Ensure both the Company and the Customer best interest is kept at Heart
• Provide insurance certificates
• Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook
• We Got You. At Home. On Roads. In Life.

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Benefits

Medical aid

Provident fund

Paid annual leave