Back Office Administrator

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic

Back Office Administrator to join our team!

Your role at HFM

• Process and monitor client withdrawal requests
• Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations
• Communicate with banks and payment processors
• Assist clients with general finance inquiries via phone and email
• Collaborate with other departments for back office related tasks
• Provide daily screenshots of payment gateway balances for accounting reconciliation
• Check KYC documents when required

Requirements

• 1+ years’ experience in a Back Office, Finance or similar role
• Good command of the English language (oral and written)
• Experience in the FX/ Financial Services Industry will be considered an advantage
• Computer proficiency
• Attention to detail

Benefits

• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
• Participation in the Company’s Medical Scheme from day one
• Birthdays are always a day off
• Referral Bonus – refer a candidate we would all enjoy to work with

All applications will be handled with the strictest confidentiality.