Production Technician (Cape Town)

Job Purpose

The Production Technician is responsible for the assembly, testing, final inspection and quality control of desktops, servers and notebooks orders processed via the production department. The Production Technician will ensure optimal workflow in the Production area when there are large volumes of work. Depending on the workload the Production Technician will also be required to assist with general technical service and repair to ensure optimal workflow in the Technical Department.

Responsibilities

Assembly

• Assemble PCs and notebooks ensuring quality and accuracy of work.
• Maintain returns due to faulty workmanship (DOAs within 14 days from delivery) below 3% per month.
• Complete all required quality control documents according to ISO requirements.

Testing

• Test PCs, notebooks and servers following quality procedures ensuring units that are fully functional and ready for the client according to specification.
• Maintain returns due to workmanship (DOAs within 14 days from delivery) below 3% per month.
• Complete all required worksheets ensuring proper sign off as per quality management system.

Technical Service

• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintain a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on Epicor immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Epicor. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Communication

• Always communicate in a friendly and professional manner.
• Maintain good telephone and e-mail etiquette.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contribute to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Contribute to team effort in the Production and Technical workshops.
• Make recommendations to supervisors where possible improvements are identified.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements and report any safety hazards or faulty equipment/facilities promptly.

Qualification and Experience

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10)
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis