Account Manager (Selling to Healthcare Sector)

ACCOUNT MANAGER (HEALTHCARE SECTOR)

Job Title : Account Manager (Healthcare Sector)

Department : Sales & Service

Reports To : Regional Sales Manager

Job Grade : C4

ROLE PURPOSE

To market and sell all our company products and services, including software solutions to new and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.

To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES

• Achieve assigned sales targets for the financial year.
• Achieve the required sales growth targets for the various products and services offered in line with the 78 Multiple Principal Report.
• Build and maintain sales pipeline growth within the agreed target.
• Drive net new business growth within respective portfolio.
• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and Metrofile for purposes of:
  • negotiating prices within the parameters of the Authority Framework
  • providing customised solutions
  • problem/issue resolution
• Stays abreast of and informs the Regional Sales Manager of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Develop Account Plans as agreed with Regional Sales Manager for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales statistics to the Regional Sales Manager on a weekly and monthly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Regional Sales Manager within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Regional Sales Manager to capitalise on opportunities identified.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in marketing / business management.
• Extensive knowledge of the Healthcare Sector, with existing client relationship and proven track record, of achieving sales target within the Healthcare Sector.
• At least 5 years’ experience in a sales/business development role.
• Must have software solutions sales experience.
• Sales experience in the medical sector would be an advantage.
• Must have business to business (B2B) experience.
• Must be IT literate.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have experience in tender document preparation.
• Must have own vehicle and valid driver’s licence.