Learning Centre Sales and Enrolment Support Officer

Overview

The Learning Centre Sales and Enrolment Support Officer is responsible for supporting student recruitment and enrolment activities for IT vendor programmes, NTI short courses, and distance learning programmes. The role focuses on responding to enquiries, following up on leads, assisting prospective students through the application process, and providing administrative support to achieve enrolment targets.

Key Responsibilities

Student Recruitment and Enrolment

• Respond to student enquiries via phone, email, WhatsApp, and walk-ins.
• Follow up on prospective students and assist with applications and registrations.
• Support the achievement of enrolment and lead generation targets.
• Provide information on programmes, admission requirements, and fees.

CRM and Administration

• Capture and update student information on the CRM system.
• Maintain accurate records of enquiries, applications, and registrations.
• Prepare basic sales and enrolment reports.
• Assist with administrative tasks related to student recruitment.

Marketing Support

• Assist with marketing campaigns, open days, information sessions, and promotional activities.
• Distribute marketing material and support community engagement initiatives.
• Represent the learning centre professionally when interacting with prospective students and stakeholders.

Student Support

• Assist new students with onboarding and registration processes.
• Direct students to the appropriate support services where required.
• Ensure a positive customer experience throughout the enrolment journey.

Skills and Competencies

• Good communication and interpersonal skills.
• Customer-service orientated.
• Organised and detail-focused.
• Ability to work towards targets.
• Basic computer and CRM skills.
• Professional and friendly approach.

Requirements

• Matric.
• Experience in customer service, sales, call centre, administration, or student support advantageous.
• Computer literacy.
• Willingness to work occasional evenings and weekends during registration periods and events.
• Valid Drivers licence, with access to your own reliable transport