Banking Services Administrator

The role

Santam is looking for a highly skilled and detail-oriented Banking Services Administrator to support the Banking Services Manager in ensuring that Santam and its subsidiaries operate within applicable banking regulatory and governance frameworks while delivering efficient, secure, and compliant banking services.

This is a permanent opportunity based at the Santam Head Office in Tygervalley, Cape Town.

What will you do?

This role offers the opportunity to work closely with banking institutions, regulatory bodies, technology teams, and business stakeholders across the Santam Group, driving banking system administration, automation initiatives, compliance reporting, and banking query resolution.

What will make you successful in this role?

• Support the implementation and maintenance of banking governance and regulatory frameworks across the Santam Group.
• Act as the key liaison between Santam and banking institutions to resolve premium collection and claims payment queries.
• Administer banking platforms and ensure their availability, security, compliance, and operational effectiveness.
• Provide training and support to users of banking platforms across Santam and its subsidiaries.
• Support third parties operating on Santam-owned bank accounts.
• Assist business units such as Claims and Specialist Business with banking-related queries and solutions.
• Coordinate banking system automation, integration projects, upgrades, and enhancements.
• Work closely with IT teams and developers on banking system connectivity and data feed requirements.
• Monitor, collate, and report on compliance with banking regulations and industry requirements.
• Engage with external regulatory bodies including PASA, Bankserv, FSCA, and FIC where required.
• Investigate and resolve banking-related operational and technical issues within agreed service levels.

Qualification And Experience

• Degree or Diploma in Finance, Commerce, Banking, Treasury, or a related field.
• 3 to 5 years' relevant experience within a Corporate Banking, Treasury, Banking Operations, or similar environment.
• Experience working with banking platforms, payment systems, and banking regulatory requirements.
• Exposure to banking system integrations, automation projects, and stakeholder engagement.

Key competencies

• Attention to Detail
• Problem Solving
• Planning and Organising
• Decision Making
• Process Orientation
• Innovation and Idea Development
• Customer Focus
• Communication and Influencing Skills
• Strong analytical and reporting capability

Key relationships

• Banking institutions
• Internal business units across the Santam Group
• Group IT and technical development teams
• Regulatory and industry bodies, including PASA, Bankserv, FSCA, and FIC
• External service providers and third-party operators

Who Are We

Santam is South Africa’s leading general insurer, with a market share of approximately 24% and over 108 years of industry expertise. We provide a comprehensive range of general insurance products and services to individual, commercial and corporate clients across South Africa, Namibia and selected emerging markets through a network of intermediaries, direct channels and strategic partnerships. Our diverse portfolio includes motor, property, liability, engineering, agricultural, guest house, tourism, leisure and entertainment, and reinsurance solutions. We also offer specialised agricultural insurance products, including crop, asset and weather insurance, as well as claims, brokerage and SOS services. Serving more than one million policyholders, our client base ranges from individuals to commercial enterprises, specialist business owners and institutions. Headquartered in Cape Town, South Africa, Santam was founded in 1918 and listed on the JSE in 1964. The Group also holds secondary listings on the Namibian Stock Exchange and A2X Markets Exchange and is a subsidiary of the Sanlam Group, one of Africa’s largest financial services organisations.Santam Syndicate 1918 is a wholly owned and capitalised entity of Santam, established as a key component of Santam’s international growth strategy. Based in London, the syndicate plays a strategic role in expanding and strengthening Santam’s global footprint through access to London market expertise, distribution networks, and Lloyd’s worldwide insurance and reinsurance licences. Managed and operated from London, Santam Syndicate 1918 is led by a highly experienced leadership team committed to underwriting excellence, disciplined decision-making, and operational accountability. We foster a collaborative and inclusive culture where underwriting, claims, actuarial and other specialist teams work closely together to deliver superior underwriting performance, sustainable growth, and exceptional outcomes for our clients and partners.