Medical Administrative Assistant

Duties & Responsibilities

1. Manage the incoming work for the Medicine Management mailbox. 
2. Record the volume of work per scheme for Medicine Management.
3.  Maintain work volume statistics.
4. Quality Assurance of CRM items. 
5. Distribute the incoming applications, prescriptions, and queries on CRM. 
6. Respond to incoming emails if additional information is required to complete allocating on CRM.
7. Redirect queries to the correct department for resolution.
8. Keep track of SLA and follow up on responses.
9. Order stationary as and when required.
10. Handle clinical information in accordance with the department confidentiality and POPI act guidelines.
11. Compile relevant information required for reports.
12. Assist the Medicine Manager and Team leader with managing Ad-hoc projects. 
13. Assist with following up on the Medicine Management team with regards to Ad-hoc reports. 

Desired Experience & Qualification

The incumbent is expected to fulfil the following criteria:

1. Experience in a call centre or administrative function in a medical scheme environment an advantage.
2. Experience and knowledge of other Chronic Conditions and medicines an advantage.
3. Experience and knowledge of the medical schemes legislation particularly pertaining to Prescribed Minimum Benefits (PMBs) an advantage. 

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