Seasonal Supplier Liaison Agent

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

If you’re a tenacious problem solver who is determined to objectively identify the right way forward for every occasion, then we need you!

You love to investigate the details and will not be deterred by new challenges. Your goal is to find the best possible resolution for ODO customers, while working hand-in-hand and building long-term relationships with our suppliers. You have strong interpersonal and negotiation skills, and thrive on continuous improvement.

Most importantly, you're excited to make a meaningful impact during our peak trading season.

Responsibilities

• Serve as the primary after-sales point of contact for suppliers, addressing any issues or concerns raised by customers
• Build and maintain strong relationships with key suppliers
• Work hand-in-hand with the broader Customer Service department in representing the voice of the customer
• Drive continuous improvement by meeting with suppliers to streamline processes and improve the customer experience
• Keep the interests of ODO top of mind in all supplier collaboration and negotiation
• Track supplier performance in terms of factors such as quality assessments, resolution timelines and adherence to CPA guidelines
• Develop and implement corrective action plans when supplier performance falls short of expectations
• Collaborate with internal departments (e.g. Sales, Procurement, Operations) to ensure alignment on supplier requirements
• Identify cost-saving opportunities through supplier negotiations
• Follow existing SOPs, while absorbing and applying updates to processes
• Populate all relevant information across platforms / documentation / sheets as required.
• Complete physical assessments on returns in collaboration with the Reverse Logistics team
• Identify query and product-related trends and escalate/raise them to leadership and the relevant departments
• Consistently maintain SLA, KPI and Performance Measurement requirements
• Perform ad-hoc duties in accordance with business needs

Experience and Qualifications

• Matric / Grade 12 (minimum)
• 2+ years in customer service, ideally in eCommerce
• Experience using a ticketing system like Zendesk
• Excellent verbal and written communication skills - clear, friendly, professional
• Strong attention to detail and a flair for solving problems
• High adaptability, emotional intelligence, and a calm approach under pressure
• Comfortable learning new tools and tech quickly
• A positive, can-do attitude and a genuine passion for helping people
• Strong organisational and multitasking skills
• A proactive mindset - you notice things, raise flags, and follow through

Values

• Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
• Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
• Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
• Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
• Seriously Unserious: We bring energy, humour, and a positive attitude,even in challenging situations.