Receiving Officer

( 20515 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Summary: Receiving Assistant Job Description

The Receiving Assistant is responsible for ensuring that all goods delivered to One&Only Cape Town are received accurately, inspected for quality, matched against approved purchase orders, and processed according to company policies. The role protects inventory integrity, supports procurement and finance, and ensures compliance with food safety and internal control standards.

Main Responsibilities

Experience & Qualifications Key Competencies Key Performance Indicators (KPIs)

• Receiving & Inventory Control
• Verify all deliveries against approved Purchase Orders (POs).
• Inspect goods for correct quantity, quality, pricing, and specifications.
• Match invoices with POs and Goods Received Notes (GRNs).
• Process receiving documentation accurately and submit to Accounts Payable.
• Ensure no stock remains in the receiving area at the end of the day.
• Monitor open POs, back orders, and outstanding deliveries.
• Supplier Coordination
• Communicate with suppliers regarding shortages, pricing discrepancies, damaged goods, returns, and credit notes.
• Follow up on outstanding deliveries and supplier credits.
• Monitor supplier performance relating to quality and service.
• Food Safety & Compliance
• Ensure compliance with HACCP and Food Safety Management Systems (FSMS).
• Check expiry dates, temperatures, hygiene standards, and storage conditions.
• Apply FIFO/FEFO stock rotation principles.
• Reject or report damaged, expired, or non-compliant goods.
• Maintain a clean and safe receiving area.
• Reporting & Administration
• Prepare daily, weekly, and monthly reports on:
• Open Purchase Orders
• Outstanding deliveries
• Receiving status
• Back orders
• Credit notes
• Inventory reports
• Maintain accurate filing and documentation for audit purposes.
• Inventory Support
• Assist with monthly stock counts and inventory audits.
• Support Procurement and Inventory Control during busy periods.
• Help investigate inventory discrepancies.
• Grade 12 (Matric).
• A qualification in Procurement, Logistics, Supply Chain, Hospitality, or Finance is advantageous.
• At least 2 years' experience in receiving, procurement, stores, inventory control, or finance within a 4- or 5-star hotel or hospitality environment.
• Proficiency in Microsoft Excel, Outlook, and inventory management systems.
• Knowledge of procurement processes, inventory controls, GRNs, HACCP, FSMS, FIFO/FEFO, and Accounts Payable procedures is beneficial.
• Strong attention to detail and numerical accuracy.
• Excellent organisational and administrative skills.
• Effective communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.
• High integrity, accountability, and confidentiality.
• Strong problem-solving skills and teamwork.
• Commitment to luxury hospitality service standards.

Success In The Role Is Measured By

• Accuracy of goods received.
• Correct GRN and invoice processing.
• Timely submission of receiving batches.
• Effective management of open purchase orders.
• Inventory accuracy.
• Recovery and processing of credit notes.
• Compliance with food safety and audit requirements.
• Cleanliness and organisation of the receiving area.
• Supplier performance and internal customer satisfaction.

Overall purpose: The Receiving Officer acts as the gatekeeper of the hotel's inventory, ensuring that only approved, high-quality goods enter the business while supporting operational efficiency, financial accuracy, procurement compliance, and food safety.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.