Co-ordinator Operational Facilities and Health and Safety

We're Hiring: Co-ordinator: Operational Facilities & Health and Safety

Location: Western Cape

Reporting Line: Manager: Operational Facilities Management

Job Purpose

Lesaka Merchant is looking for a Co-ordinator: Operational Facilities & Health and Safety to support the delivery of environmentally sustainable, fit-for-purpose, and scalable operational facilities across the Merchant Operations Division.

This role is responsible for ensuring optimal space utilisation, facilities maintenance, occupational health and safety compliance, and effective operational support across a fast-growing fintech environment. The successful candidate will work closely with internal stakeholders and service providers to ensure facilities remain safe, functional, compliant, and aligned to business needs.

Key Responsibility Areas

Operational Facilities Strategy Administered

• Ensure space and place utilisation supports the diverse requirements of the Merchant Operations Division.
• Assess existing facilities and recommend efficient and effective facility models aligned with business growth.
• Ensure the Merchant Operations Division brand identity and culture are reflected across operational facilities.
• Support the implementation of business processes and operating rules that optimise facilities and improve employee and customer experience.
• Provide input into the redesign of critical processes that enable efficient, scalable, and merchant-centric facilities management.

Operational Facilities Maintenance, Processes, Systems & Business Rules

• Implement and maintain Standard Operating Procedures (SOPs).
• Coordinate and track maintenance activities, repairs, and preventative maintenance schedules.
• Monitor space utilisation, asset movements, and furniture management.
• Maintain complete building and facilities documentation and compliance records.
• Conduct routine facilities inspections and recommend corrective actions.
• Manage facilities-related requests and ensure prompt communication until resolution.
• Monitor and support services and utilities management within budget.
• Compile facilities maintenance registers and provide trend analysis on recurring issues.

Occupational Health & Safety Implemented

• Maintain OHSA registers, risk assessments, safety logs, and compliance documentation.
• Conduct regular Health & Safety inspections across all facilities.
• Track and manage injuries on duty, incidents, and near misses.
• Compile monthly, quarterly, and annual safety reports.
• Maintain records of Safety Officers, Fire Marshals, and First Aiders.
• Monitor compliance of PPE, safety equipment, workwear, and tools of trade.
• Organise and coordinate fire drills, safety meetings, and employee inductions.
• Conduct risk assessments for field technicians, remote workers, and operational environments.
• Provide Occupational Health & Safety onboarding for new employees.

Compliance & SLA Performance Enabled

• Ensure facilities activities support uninterrupted business operations.
• Monitor maintenance service delivery against agreed SLAs.
• Manage security, safety, and facilities-related risks proactively.
• Ensure compliance with the Occupational Health and Safety Act (OHSA) and other applicable regulations.
• Support compliance audits and implement corrective actions where required

Stakeholder Management & Alignment

• Ensure facilities administration supports operational and customer requirements.
• Collaborate closely with business stakeholders across the Merchant Operations Division.
• Support procurement and supplier engagements related to facilities services.
• Drive clear communication regarding facilities maintenance, services, and utilities.
• Support alignment between operational facilities and business objectives.

Qualifications & Experience

Minimum Qualification

• Diploma in Facilities Management, Engineering, Business Administration, Operations Management, or a related field.

Minimum Experience

• 2–3 years' experience in a facilities administration role within a fast-paced environment.
• Experience in banking, fintech, financial services, or other high-growth operational environments.
• Experience supporting complex and multi-site operational facilities.
• Experience managing relationships across various organisational levels, including senior stakeholders.

Additional Requirements

• Valid Driver's Licence

Knowledge Requirements

Products

• Facilities Management Services
• Workplace and Office Environment Standards
• Utilities and Workspace Services

Systems

• Facilities Management Systems
• Asset Management Systems
• Maintenance Management Systems
• Vendor & Contract Management Systems

Processes

• Facilities Lifecycle Administration
• Space Planning & Utilisation
• SLA and Vendor Performance Management
• Occupational Health & Safety Processes
• Workplace Ergonomics
• Audit & Compliance Processes

Compliance Requirements

• Occupational Health and Safety Act (OHSA)
• Applicable Environmental Regulations
• Facilities and Workplace Compliance Standards

Work Conditions

• Extensive travel throughout South Africa, including remote areas.
• Regular site visits and inspections.
• Exposure to operational, warehouse, office, and field environments.

Ready to play a key role in creating safe, efficient, compliant, and high-performing operational facilities that support business growth and employee wellbeing?

Apply now or share this opportunity with a suitable candidate.