2847 Operations Engineer
Imizizi
Reference: JHB001579-NS-1
ESSENTIAL SKILLS
- Analytical troubleshooting
- Customer support
- Structured communication
- Service ownership
- Cross-functional collaboration
- Incident, Problem and Change Management
- Major Incident and Escalation Management
- ITIL principles
- Application Support & Troubleshooting:
- Java enterprise application support
- JVM monitoring and analysis
- Application log analysis, exception handling and stack trace interpretation
- Incident investigation and production issue resolution
- Root Cause Analysis (RCA)
- APIs & Integration Support:
- REST API troubleshooting
- JSON payload analysis and validation
- Web services support and diagnostics
- Integration monitoring and troubleshooting
- Message processing, reconciliation and retry management
- Infrastructure & Platform Support:
- SQL querying and database validation
- Networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers)
- Authentication technologies (SSO, LDAP, Active Directory)
- Monitoring & Observability:
- Grafana dashboard monitoring
- Loki log querying
- Service health monitoring
- SLA tracking and performance analysis
- Transaction tracing
ADVANTAGEOUS SKILLS
- Automotive & Business Knowledge:
- Vehicle sales processes
- Pricing and offer workflows
- Contract generation
- Finance and leasing awareness
- Dealership operations
- Financial services systems support
- Dealer Management Systems (DMS)
- Enterprise SaaS support
- High-availability production environments
- Development (Coding) & Technical Understanding:
- HTML, CSS and JavaScript
- Java application architecture
- CI/CD pipelines
- Advanced SQL analysis
- Middleware administration
- API Gateway support
- Cloud platforms (Azure, AWS, GCP)
- Kubernetes awareness
- Automation and scripting
- Governance & Quality:
- ITIL Foundation Certification
- KPI reporting
- Risk and audit awareness
ROLE & RESPONSIBILITIES
- Monitor application health using Grafana and Loki.
- Investigate and resolve production incidents.
- Perform log analysis and transaction tracing.
- Support dealer and business user issues.
- Troubleshoot front-end, back-end and integration failures.
- Perform initial root cause analysis and document findings.
- Support releases, deployments and production changes.
- Support operational excellence goals by applying strong operations knowledge to reduce incidents.
- Co-ordinate with Level 3 for development and infrastructure activities.
- Advantageous: Perform code debugging, code fixes and root-cause analysis for application issues.
- Prepare and maintain standard operating procedures, runbooks and system documentation.
QUALIFICATIONS/EXPERIENCE
- IT Degree or Diploma / equivalent working experience.
- 5-10+ years application support experience in enterprise environments. Experience supporting Java
- applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and
- Loki. Automotive, dealer management or financial services experience is advantageous.
- ITIL Foundation / other relevant certification advantageous.
Submit your CV to: ***email_hidden*** and Subject line
