Human Resources Manager

( 20540 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

The Human Resources Manager is responsible for leading and coordinating Human Resources, Employment Relations, and Employment Equity initiatives across the business, ensuring legal compliance, effective people management practices, and high-quality HR service delivery.

Key Responsibilities

Recruitment & Selection

• Develop and manage recruitment processes and service standards.
• Partner with Heads of Department (HODs) on hiring requirements.
• Participate in management-level interviews.
• Provide recruitment consultation, particularly for external candidates.
• Monitor recruitment turnaround times.

Employment Equity (EE)

• Establish and support the EE/Skills Development Forum.
• Ensure compliance with Employment Equity legislation and reporting requirements.
• Coordinate EE meetings, initiatives, and diversity programs.
• Track monthly EE progress and drive achievement of EE targets.
• Oversee EE planning and timely submission of statutory reports.

Absenteeism Management

• Implement systems to monitor absenteeism.
• Support managers in identifying and addressing frequent absenteeism.

Organisational Change & Consultation

• Advise management on organisational restructuring and change processes.
• Prepare consultation documentation and ensure legal compliance.
• Facilitate and support employee consultations.

HR & Industrial Relations Strategy

• Develop HR policies, procedures, and service standards.
• Drive HR departmental performance and accountability.
• Formulate IR strategies aligned with legislation and business requirements.
• Define HR roles and responsibilities and communicate them to stakeholders.
• Establish service level agreements (SLAs) for HR services and communication.

HR Service Delivery & Compliance

• Maintain positive employee relations and identify workplace concerns.
• Ensure accessibility and visibility of HR policies and procedures.
• Manage external HR service providers.
• Promote understanding of employee rights and IR processes.
• Maintain compliance with labour legislation and best practice.
• Review employment contracts, policies, procedures, and disciplinary frameworks.
• Conduct exit interviews, analyse trends, and recommend improvements.
• Ensure all HR reports are completed accurately and on time.

Industrial Relations (IR)

• Provide guidance and support to management on employee relations matters.
• Conduct IR-related training where required.
• Manage disciplinary, grievance, performance, incapacity, and ill-health processes.
• Review and update IR procedures and documentation.
• Liaise with legal advisors when necessary.

Exit Management

• Oversee and maintain the employee exit process.
• Ensure exit interviews are conducted and analysed.
• Escalate concerns and support investigations where required.

Employee Wellness

• Manage Injury on Duty (IOD) cases and related processes.

Incapacity & Performance Management

• Develop policies and procedures for performance and incapacity management.
• Ensure all documentation is completed and properly filed.

Conduct regular audits to ensure performance feedback processes are followed

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.