Estate Security Manager

Opus Recruiter

Salary: Approximately R20,000 basic per month (Negotiable depending on experience)

Location: Knysna, Western Cape

Benefits: Company vehicle provided during working hours

Job Type: Permanent

PURPOSE OF THE ROLE

A well-established security services provider is seeking an experienced Estate Security Manager to oversee all security operations within a prestigious residential estate in Knysna.

The successful candidate will take full responsibility for the day-to-day management of the estate's security function, ensuring the safety of residents, homeowners, visitors, staff, and property through effective operational leadership.

This role combines people management, operational planning, client relationship management, and security compliance. The Estate Security Manager will lead the on-site security team, manage shift operations, maintain security procedures, oversee access control and perimeter security, investigate incidents, and work closely with the Estate Manager to continuously improve security standards across the estate.

The successful candidate will be highly organised, confident managing teams, calm under pressure, and capable of balancing operational excellence with outstanding client service.

ESSENTIAL REQUIREMENTS

Previous experience managing security operations within a residential estate, security company, corporate environment, or similar operation
Current PSIRA Grade A Registration an advantage
Valid Code B Driver's Licence
Computer literacy (Microsoft Office and report writing)
Fluent in English
Ability to work after hours when operational requirements demand

SKILLS & EXPERIENCE

Strong leadership and people management skills
Experience managing security officers and supervisors
Experience with access control systems and visitor management
Understanding of perimeter security and estate security operations
Experience compiling incident reports and operational reports
Excellent client relationship and stakeholder management skills
Experience developing and implementing Standard Operating Procedures (SOPs)
Strong planning and staff scheduling abilities
Ability to investigate incidents and implement corrective actions
Conflict resolution and problem-solving skills
Strong administrative and organisational ability
High level of professionalism and integrity
Knowledge of relevant security legislation and industry best practices

KEY PERFORMANCE AREAS

1. Estate Security Operations

Manage all daily security operations across the estate
Ensure all access control procedures are consistently followed
Oversee gatehouse operations and visitor management
Maintain effective perimeter security
Ensure patrols are conducted according to operational requirements
Monitor overall security risks and recommend improvements
Respond to security incidents and emergencies as required
Ensure security equipment is operational and reported when faults occur

2. Team Leadership and People Management

Lead, motivate, and manage the on-site security team
Manage staff attendance, discipline, and performance
Prepare and manage duty rosters and shift schedules
Conduct regular staff briefings and toolbox talks
Identify training needs and coach staff where necessary
Maintain high standards of professionalism and customer service
Ensure adequate staffing levels are maintained at all times

3. Standard Operating Procedures and Compliance

Implement and maintain all security SOPs

Ensure officers comply with company policies and estate rules
Conduct regular inspections and operational audits
Maintain PSIRA compliance and company standards
Ensure security documentation is completed accurately
Identify operational risks and implement corrective measures
Promote a culture of accountability and continuous improvement

4. Client and Stakeholder Relationship Management

Build and maintain a strong working relationship with the Estate Manager
Attend operational meetings where required
Provide regular operational feedback and security updates
Address resident and homeowner security concerns professionally
Implement security improvements based on client requirements
Represent the security company professionally at all times
Maintain a high level of client satisfaction

5. Incident Management

Respond to incidents requiring management intervention
Investigate security breaches and unusual occurrences
Compile detailed incident reports
Recommend preventative measures following investigations
Coordinate responses during emergencies
Maintain accurate incident records
Follow up on corrective actions

6. Administration and Reporting

Complete daily, weekly, and monthly operational reports
Maintain staff records and attendance registers
Monitor overtime and staffing requirements
Ensure occurrence books and security documentation are accurately maintained
Track incidents and identify trends
Submit reports to management within required timeframes

7. Continuous Improvement

Identify opportunities to improve estate security
Review security procedures regularly
Recommend improvements to access control and patrol strategies
Support implementation of new security technologies where required
Ensure security operations remain aligned with industry best practice
Promote a proactive security culture throughout the estate

WHAT YOU GET

Basic salary of approximately R20,000 per month
Company vehicle provided during working hours
Opportunity to manage security operations at a prestigious residential estate
Stable, long-term position with an established security provider
Opportunity to build strong client relationships and make a meaningful impact on estate security

APPLICATION PROCESS

To apply, email your CV to ***email_hidden***

or WhatsApp +27 76 989 5083

Please use "Estate Security Manager – Knysna" as the subject line.

Applicants must meet the essential requirements and be able to work in the Knysna area.

*If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful.