Service Administrator Level 1 X2 Global Grade 06

Key Outputs

• Provide administrative support to service operations
• Achieve cost centre financial targets and key performance indicators (KPI’s)
• Effectively control cost centre expenses and work in progress (WIP)
• Effective communication
• Resolve internal and external customer queries
• Initiate job reversals
• Internal and External audits
• Safety and back-to-back CS function
• Open work order and order parts
• Close work order on job completion

Qualification, Experience And Competencies

• Matric Grade 12
• Computer literate –MS Office
• Administration experience-2 years
• An understanding of relevant CS processes
• Team player and be able to work both on SAP CS and CRM
• Basic numeracy skills and good analytical skills
• Accuracy and Attention to detail
• Good Time management. and sound communication skills
• Willing to work overtime