Frontshop Assistant - Goldfields, Welkom

Dis-Chem Pharmacies’ Goldfields Store in Welkom has an opportunity available for a Frontshop Assistant to join the team.

The successful candidate will be responsible for upholding Dis-Chem merchandising standards while supporting customer service at the point of sale, in accordance with Dis-Chem policies, procedures and standard operating procedures.

Minimum Requirements

Essential

• Grade 12 – Matric or Senior Certificate.
• 0–6 months’ retail work experience.

Advantageous

• 1 year’s work experience within a retail environment.
• Certification in Retail Business Management.

Duties and Responsibilities

• Ensure the full range of products is available on the shelves at all times and neatly presented.
• Maintain stock on the shelves and ensure products have not reached their sell-by date.
• Restock merchandise when required to maximise sales.
• Follow up on all customer out-of-stock queries in line with the customer service out-of-stock list and ensure they are addressed timeously.
• Ensure delivered stock and/or stock pulled from the storeroom is stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report price discrepancies to management.
• Ensure the storeroom is organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking merchandise and supplies when required to maximise sales.
• Assist with back shopping when required.
• Handle all merchandise carefully to prevent losses.
• Transact all purchases by receiving, verifying and processing payments, including cash, cards, vouchers,
• coupons and any other acceptable payment methods.
• Exchange merchandise and accept returned goods from customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards, including those of accelerated partners.
• Ensure cash is placed in the drop safe in accordance with standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate regular stock rotation and adhere to Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management.
• Assist with counting stock files and general stocktaking.
• Identify and immediately report damaged and expired stock to management.
• Assist with loading and off-loading of stock when required.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish professional relationships with customers and provide friendly, helpful and courteous assistance and advice.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover-per-hour rate in accordance with the company benchmark.
• Assist with the training of new and current team members.
• Ensure outgoing stock, items and scripts are scanned and paid for.
• Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour relating to both staff and customers to management.
• Maintain housekeeping in accordance with Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem Uniform and Personal Appearance Policy.

Competencies

Essential

• Knowledge of retail operations and administration.
• Ability to identify potential issues, find solutions and understand when and to whom problems should be escalated.
• Ability to comprehend fundamental arithmetic, including addition, subtraction, multiplication and division.
• Ability to convey ideas and facts verbally using appropriate language.
• Ability to address customer questions in a timely manner.
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision.

Advantageous

• Basic computer skills, including Word, Excel and Outlook.
• Sound numerical skills.
• SAP knowledge.

Special Conditions of Employment

• Be able to work retail hours.
• South African citizen.
• MIE, no criminal record and clear credit rating.
• Driver’s licence and own reliable transport.

Remuneration & Benefits

• Market-related salary.

Important Information

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVE NOT BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process, aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.