Team Leader Credit Control (Nelspruit)

Credit control today is about much more than collecting outstanding premiums.

It's about protecting profitability, strengthening broker relationships, managing risk, and leading high-performing teams that deliver exceptional service and operational excellence.

We're looking for a Team Leader: Credit Control who understands that.

Reporting into the Broker Distribution business, this role is responsible for leading the Credit Control team to ensure the timely collection and reconciliation of premiums due from brokers. You'll play a critical role in driving team performance, improving operational efficiency, managing credit risk, supporting broker relationships, and contributing to the overall profitability and growth of the business.

What You'll Be Trusted To Own

This is more than a collections leadership role. It's about balancing operational excellence, broker service, governance, and team leadership to achieve outstanding business outcomes.

You'll

• Lead the Credit Control team to achieve monthly premium collection targets in line with business requirements.
• Manage debtor days within agreed targets and proactively reduce aged debt.
• Ensure timely and accurate reconciliation of broker accounts and premium collections.
• Minimise bad debts and write-offs through effective debt management and collection strategies.
• Monitor team productivity and performance against collection and reconciliation targets.
• Drive operational efficiency by meeting service level agreements for processing, reconciliations, and query resolution.
• Manage escalated broker account issues and ensure resolution within agreed turnaround times.
• Identify and implement process improvements that reduce rework and enhance service delivery.
• Provide accurate and timeous reporting on collections, debtors, reconciliations, and outstanding matters.
• Deliver professional and responsive support to brokers, Broker Consultants, and internal stakeholders.
• Build and maintain strong broker relationships while supporting customer retention and business growth.
• Ensure compliance with company policies, governance standards, regulatory requirements, and audit obligations.
• Identify, escalate, and resolve compliance breaches, control weaknesses, and operational risks. Coach, mentor, and develop team members to improve capability, performance, and service excellence.
• Foster a collaborative, accountable, and customer-focused team culture.