Junior Claims Consultant

Hello… an exciting new opportunity has become available in our Specialist Lines Division. We are looking to recruit a Junior Claims Consultant.

Role Objectives

• Process and manage claims efficiently and accurately in line with company standards and procedures.
• Assess and investigate fast track claims to ensure valid claim outcomes and minimize fnancial leakage to the business.
• Deliver excellent customer service to both internal and external stakeholders in accorance with service level agreements.
• Provide effective support and technical assistance to brokers beyond routine claims adinistration.
• Ensure all claims are registered within 24 hours of receipt and managed within agreed urnaround times.
• Maintain professional, timely, and effective communication with customers, brokers, an colleagues, responding to queries within 24 hours.
• Contribute to the productivity, service excellence, and operational success of the Clams Division through efficient claims handling and sound decision making.

Advert Summary

• Are you detail-oriented, customer-focused, and ready to build a career in insurance claims? We're looking for a motivated Junior Claims Consultant to join our Trucking Division and play a key role in delivering exceptional claims service while supporting our customers and broker partners.

Why This Role Matters

• This role plays a critical part in protecting the company from unnecessary claims costs while delivering excellent service to customers and brokers.
• By ensuring claims are assessed, registered, and resolved promptly, the Junior Claims Consultant helps maintain customer trust, operational efficiency, and regulatory compliance.

What you"ll Do

• Evaluate and investigate fast track claims to ensure accurate and fair settlements.
• Register all claims within 24 hours of receipt.
• Process claims in line with company policies, standards, and service level agreements.
• Provide support, technical advice, and assistance to brokers.
• Maintain a high standard of customer service for both internal and external stakeholders.
• Communicate professionally with customers, brokers, and colleagues, responding to queries within 24 hours.
• Ensure claims are handled efficiently to prevent financial leakage and support business objectives.