Key Account Manager - Gauteng

Frogfoot is in search of a Key Account Manager to join our sales team.

Purpose of the Role

The Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.

The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.

The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.

Key Responsibilities

Strategic Sales & Account Management

• Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
• Identify and pursue new business opportunities within existing and prospective client accounts.
• Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
• Understand customer business strategies and align Frogfoot solutions accordingly.
• Lead the full sales cycle from opportunity identification through to contract closure.
• Manage quote, proposal, bid, and order processes to completion.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders, including executive-level customers.
• Act as the primary point of contact for allocated strategic accounts.
• Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
• Promote the Frogfoot brand through professional and customer-centric engagement.
• Ensure customer needs and concerns are addressed effectively and timeously.

Revenue Growth & Sales Targets

• Achieve allocated sales and revenue targets.
• Build and maintain a sustainable sales pipeline.
• Protect and grow existing revenue streams while increasing market share.
• Drive long-term wholesale and volume-based opportunities.
• Monitor sales performance and pipeline variance against targets.

Collaboration & Operational Support

• Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
• Coordinate pre-sales and post-sales support activities.
• Support the preparation and management of contractual agreements.
• Represent customer interests internally to ensure service excellence.

Reporting & Budget Management

• Provide accurate sales forecasting, pipeline reporting, and business intelligence.
• Ensure CRM systems and sales tracking platforms are updated accurately.
• Develop and manage sales and expense budgets aligned to business objectives.
• Participate in weekly sales and operational meetings.

General Responsibilities

• Support strategic business initiatives and projects as required.
• Continuously enhance product, technology, and industry knowledge.

What You’ll Need to Know to Succeed in this Role

• Strong understanding of telecommunications and wholesale connectivity solutions.
• Sound knowledge of strategic account management and solution-based selling.
• Understanding of sales forecasting, pipeline management, and revenue growth strategies.
• Knowledge of customer relationship management principles and stakeholder engagement.
• Ability to interpret customer business needs and align suitable solutions.
• Understanding of contract management, bid processes, and commercial negotiations.
• Proficiency in Microsoft Office and CRM platforms.

Qualifications & Experience

• Grade 12 (Essential).
• Relevant tertiary qualification (Desirable).
• Minimum 5 years’ sales experience.
• Minimum 3 years’ wholesale telecommunications experience.

Skills That Will Help You Succeed

• Strategic sales and account management
• Relationship building and networking
• Communication and presentation skills
• Negotiation and influencing skills
• Commercial and entrepreneurial thinking
• Planning and organisational ability
• Problem-solving and analytical thinking
• Customer-centric approach
• Ability to work under pressure and meet deadlines
• Financial and business acumen
• Report writing and forecasting
• Adaptability and resilience.

Qualities We Value at Frogfoot

At Frogfoot, we value individuals who:

• Build trusted and professional relationships.
• Demonstrate accountability and ownership.
• Collaborate effectively across teams.
• Deliver exceptional customer experiences.
• Show initiative and strategic thinking.
• Uphold integrity and professionalism.
• Adapt positively to change and challenges.
• Continuously seek improvement and innovation.
• Drive results while living the Frogfoot values.