Inbound Coordinator

Job Purpose

Responsible for managing the end-to-end Inbound import process for finished goods, from origin through customs clearance to warehouse delivery. Key stakeholders include 3PL’s, Sales Team and Logistics and Supply chain management team members.

Responsibilities

Container Import process

• Coordinate with freight forwarders, clearing agents, shipping lines and transporters to ensure timely movement of shipments.
• Monitor shipment status, customs clearance, delivery milestones and ETAs, providing regular updates to Sales and internal stakeholders.
• Ensure accurate and timely Import related documentation, including invoices, packing lists, bills of lading and related documentation.
• Coordinate with warehouses to ensure timely receipt, accurate stock booking and resolution of quantity or documentation discrepancies.
• Identify and resolve shipment delays, clearance issues and operational exceptions, escalating potential supply risks where required.
• Contribute to process improvements, system implementations and supply-chain projects, including WMS, SAP and freight initiatives. Process owner for Inbound Imports on WMS/ SAP
• Avoid Demurrage Costs through liaising with 3PL’s and managing Import schedules
• Drive continuous improvement initiatives within the Inbound Import function to support cost and resource effectiveness
• In depth knowledge and understanding of SARS Customs regulation and provide guidance/ input to ensure compliance and cost effectiveness

Reporting

• Reporting (Power BI)- Container report (Weekly Basis)
• Daily KPI tracking to be published
• Attend to customer / Sales delivery queries

Administration

• Prepare invoices for MIGO and MIRO
• SAP system updates on master data
• Daily processing and filling of documentation i.e. POD’s
• WMS Super user

Qualifications & Experience Required

Education, Master, other certification:

• Relevant Degree or Diploma in Logistics/ Supply Chain Management/ Customs

Experience (years)

• Minimum 3-5 years relevant experience in logistics / outbound planning/ Import and customs

Technical Skills

• Computer Literate: MS Word, Outlook & Excel (Intermediate level), Power BI
• In depth understanding Logistical functions (Transportation / Distribution/ Warehouse)
• SARS customs regulations
• SAP experience advantageous
• WMS experience advantageous

Behavioral Competencies

• Taking Ownership
• Stakeholder Management (Internal and External)
• Good verbal & written Communication
• Relationship Management
• Problem Solving
• Attention to Detail
• Planning & Organizing, Analytical Skills