Product Delivery & Operations Consultant

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Product Delivery & Operations Consultant to join a dynamic team of #Unstoppables.

Purpose of Role

The Product Delivery & Operations Consultant manage the day-to-day product lifecycle activities, including product enhancements, pricing changes, execution and delivery across business units. The Consultant will support product development through research, product requirements and coordination of development actions across the business. Coordinate partner onboarding across Legal, Finance and Procurement, and manage day-to-day operations of Digital Service Provider partners.

Product Development & Support

• Support product development for consumer and digital products with Finance, Legal, UX, Marketing and Technology stakeholders
• Contribute to Product Requirement Documents, product concept briefs, Business Requirements Specifications and presentations
• Manage daily partner product activities, including reporting, vendor payments, product enhancements and partner engagements
• Conduct market and competitor scanning to identify product opportunities, features and capabilities

Product Lifecycle Management (Enhancements & Pricing)

• Manage the in-life product lifecycle from post-launch stabilisation through enhancements, pricing changes, migration and retirement
• Maintain the backlog of enhancements, defects and change requests, scope changes with delivery teams and support them through delivery
• Prepare and update product documents, including BRS/PRD, terms and conditions, customer journeys, SMS scripts and change requests, and obtain stakeholder sign-off

Partner Onboarding Management

• Coordinate onboarding across Legal and Compliance, Finance, Revenue Assurance, Billing and Procurement
• Maintain and version-control partner onboarding policies
• Manage partner agreements and addendums, and support contract renewals and terminations

DSP Operational Management

• Assist with day-to-day Digital Service Provider management, including order processing, change requests and troubleshooting

Minimum Qualifications

• Bachelor's degree (NQF 7) in Information Technology, Business Administration or a related field
• Certifications in Product Management, Business Analysis, Project Management (Agile/Scrum) or regulatory compliance (POPIA/WASPA) would be advantageous

Experience

Essential

• Minimum 2-4 years' experience in product management, including requirements gathering, product enhancements, pricing changes, in-life management and reporting
• Experience collaborating with Legal, Finance, Billing, Revenue Assurance, Pricing, Segments, CVM, UX and Technology teams to deliver product outcomes

Preferred

• Experience in partner management or partner product development
• Experience with WASPs or Digital Service Providers, including content partner onboarding, relationship management and operations
• Analytical and reporting experience with large campaign datasets, with the ability to translate findings into product and executive-ready reports

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."